Credit unions that deliberately create a culture of financial education among employees and offer ongoing training give their credit unions an edge, says Adam Carroll, a financial education consultant.

“Because we work in a financial services area, we should be more financially literate,” Carroll says.

Creating a culture of financial literacy is a top-down process, that begins with the CEO articulating that financial literacy for staff is a priority. Each employee must be onboard with the fact that the credit union will serve not only as a financial institution, but as a financial education institution, Carroll says. Read more>>